v1 — This is a working draft. DYOE Way recommends having a Georgia-licensed attorney review these terms before scaling to significant client volume. These terms cover the 80% that is standard for a services business; state-specific and industry-specific clauses should be reviewed by legal counsel.
1. Who We Are
DYOE Way is operated by Denise Yoe, a sole proprietor based in Georgia, USA. "We," "us," and "our" refer to DYOE Way. "You" and "client" refer to anyone who purchases a service, uses our website, or interacts with our tools.
2. Services
We offer AI-powered business services including but not limited to: AI Business Audits, Reclaim Lost Revenue campaigns, Custom Claude Builds, and Advisory Retainers. Each engagement is governed by the scope described on the relevant service page at dyoeway.org and any written agreement between us.
3. Payments
Payments are processed through Stripe. By purchasing a service, you agree to Stripe's terms of service. All prices are in USD unless stated otherwise. Fees are due at time of purchase unless a different schedule is agreed in writing.
4. Delivery
We commit to the delivery timelines stated on each service page (e.g., 48 hours for AI Business Audits, 30 days for Reclaim Lost Revenue sprints). If we cannot meet a stated timeline, we will notify you before the deadline and offer a revised schedule or a full refund at your choice.
5. Guarantees & Refunds
AI Business Audit ($297): Non-refundable once delivery begins (once the intake form is submitted and acknowledged). If we fail to deliver within 48 hours, you receive a full refund.
Reclaim Lost Revenue ($997): If you do not see $2,000 in booked recovery appointments within 30 days of campaign launch, we refund 50% of the fee. "Booked" means appointments scheduled through your booking system — not revenue collected. This guarantee applies only if you provide the data and access needed to run the campaign.
Custom Builds & Advisory: Refund terms are defined in the project-specific agreement before work begins.
6. Intellectual Property
Upon full payment, you own the deliverables we produce for you (reports, campaigns, code, configurations). We retain the right to describe the type of work performed in our portfolio and marketing (e.g., "client reactivation campaign for a beauty business") without identifying you by name, unless you provide written consent for a named case study.
Our internal tools, agent pipelines, prompts, and proprietary methods remain our intellectual property.
7. AI Disclosure
All DYOE Way services use artificial intelligence — specifically, the Claude API by Anthropic. AI-generated outputs are reviewed by a human before delivery. We do not represent AI outputs as human-only work. If you need a deliverable produced without AI involvement, DYOE Way is not the right provider for that engagement.
8. Client Responsibilities
You agree to:
- Provide accurate information on intake forms and in project communications
- Grant reasonable access to the systems needed to deliver the service (booking platforms, email lists, social accounts)
- Review and approve deliverables in a timely manner
- Not hold us liable for outcomes influenced by factors outside the service scope (e.g., client no-shows after booking, market conditions)
9. Limitation of Liability
DYOE Way's total liability for any service engagement is limited to the amount you paid for that engagement. We are not liable for indirect, incidental, or consequential damages. We are not accountants, lawyers, or licensed financial advisors — our services provide operational and AI-powered support, not regulated professional advice.
10. Termination
Either party may terminate an engagement with written notice. If you terminate before delivery, refund terms depend on work completed to date. If we terminate, you receive a full refund for any undelivered portion.
11. Governing Law
These terms are governed by the laws of the State of Georgia, USA. Any disputes will be resolved in the courts of Georgia.
12. Changes to Terms
We may update these terms. Material changes will be posted on this page with an updated effective date. Continued use of our services after a change constitutes acceptance.
13. Contact
Questions about these terms: info@dyoeway.org